The assistant experience

Your customers see a full chat under your brand: streaming answers, saved conversations and projects in a side rail, a model choice if you allow it, and a way to reach a person in the same conversation. Signed-in customers get their own history and account actions; visitors get answers and guidance. It works like the chat apps they already know, and nothing names our brand.

The chat, end to end

• Streaming, formatted answers. Responses stream in live and render as rich text — headings, lists, tables, and code — not a wall of plain text.
• Conversation history. Every chat is saved. Your customers switch between conversations from a sidebar, reopen any one right where they left off, and each is auto-titled from what they asked. They can rename or delete their own conversations.
• Projects. Related conversations can be grouped into projects in the side rail, so a customer working on one topic keeps those chats together.
• A model choice. Customers can pick which model answers — if your rules allow it. If you pin one model for your workspace, the assistant stays on it. See Governance and models.
• A way to reach a person. When the assistant can't finish something, your customer can ask for a person, and a teammate steps into the same conversation. See Human handoff.

Signed in, or as a visitor

How much a customer sees depends on how you set up sign-in (see Getting started):

• Signed-in customers get their own private history and — if you've connected your systems — actions taken on their account, scoped to just their data.
• Visitors (if you allow guest access) can still chat and get answers and guidance, without signing in. Visitors don't get actions on a specific customer's private data.